Refund policy

Refund Policy

Effective Date: September 13, 2026

At kathyhelps, your satisfaction is our priority. We stand behind every product we sell. Please read our Refund Policy carefully before making a purchase.

1. Return Window

Returns are accepted within 30 days of the delivery date. Requests submitted after this period will not be honored.

2. Eligibility Requirements

To qualify for a return and refund, items must meet one of the following conditions:

  • Unused and Unopened: The item has not been used, assembled, or damaged by the customer, and is in its original packaging and condition.
  • Defective or Damaged by Us: The item arrived damaged, defective, or materially different from what was described due to an error on our part.

The following items are not eligible for return or refund:

  • Items that have been used, assembled, or show signs of wear
  • Items damaged due to customer misuse, mishandling, or improper assembly
  • Items returned without prior authorization
  • Items returned outside the 30-day window

3. No Exchanges

We do not offer product exchanges. If you wish to receive a different item, please return the original item for a refund and place a new order.

4. Return Shipping

We cover all return shipping costs for eligible returns. Once your return request is approved, we will provide a prepaid return shipping label via email. You are responsible for securely packaging the item for return shipment.

5. How to Initiate a Return

  1. Contact us at support@kathyhelps.com within 30 days of delivery.
  2. Include your order number, the item(s) you wish to return, and the reason for your return.
  3. If applicable, attach clear photographs of any damage or defect.
  4. We will review your request and respond within 2 business days with return instructions and a prepaid label.
  5. Ship the item back using the provided label.

6. Refund Processing

Once we receive and inspect the returned item, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider. We will notify you by email once your refund has been processed.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 10 days of delivery with your order number and photos of the issue. We will prioritize your case and arrange a full refund or replacement shipment at no cost to you.

8. Contact Us

For all refund and return inquiries:
Email: support@kathyhelps.com
We respond within 1–2 business days.