FAQ
Frequently Asked Questions
Find answers to the most common questions below. If you need further assistance, please contact us.
Orders & Payment
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Follow the on-screen prompts to enter your shipping and payment information. You’ll receive a confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured and encrypted.
Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, please contact us at support@kathyhelps.com within 2 hours of placing your order. We cannot guarantee modifications once an order has entered processing.
Shipping
Do you offer free shipping?
Yes. Shipping is free on all orders, with no minimum purchase required.
Where do you ship?
We ship exclusively within the contiguous United States. We do not currently ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 2–4 business days after shipment. Total estimated delivery time is 3–6 business days.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use it to monitor delivery status on the carrier’s website.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in original condition, or items that arrived damaged or defective due to our error. See our Refund Policy for full details.
Do you cover return shipping?
Yes. We provide a prepaid return shipping label for all approved returns. There is no cost to you.
Do you offer exchanges?
We do not offer exchanges. Please return the item for a refund and place a new order for the item you want.
When will I receive my refund?
Refunds are issued to your original payment method within 10 business days of receiving your returned item. You will receive an email confirmation once processed.
Products
Are your products covered by a warranty?
Our products are backed by our satisfaction guarantee. If an item arrives defective or not as described, we will resolve the issue promptly. Please contact us within 10 days of delivery.
Are product images accurate?
We strive to provide accurate, high-quality images for all products. Minor color variations may occur due to monitor display settings.
Still Have Questions?
We’re happy to help. Email us at support@kathyhelps.com and we’ll respond within 1–2 business days.