Shipping Policy
Shipping Policy
Effective Date: September 13, 2026
At kathyhelps, we are committed to delivering your order promptly and reliably. Please review our shipping terms below.
1. Shipping Destination
We currently ship to addresses within the contiguous United States only. We do not ship to P.O. Boxes, APO/FPO addresses, U.S. territories (e.g., Puerto Rico, Guam), or international destinations at this time.
2. Shipping Cost
Shipping is free on all orders. No minimum purchase required.
3. Order Processing Time
All orders are processed and prepared for shipment within 1–2 business days after payment confirmation. Orders placed on weekends or federal holidays will begin processing the next business day.
4. Estimated Delivery Time
Once your order has shipped, estimated delivery time is 2–4 business days, depending on your location within the contiguous United States. Total estimated time from order placement to delivery: 3–6 business days.
| Stage | Estimated Timeframe |
|---|---|
| Order Processing | 1–2 Business Days |
| Transit / Delivery | 2–4 Business Days |
| Total Estimated Delivery | 3–6 Business Days |
5. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery status through the carrier's website.
6. Delivery Issues
If your package is delayed beyond the estimated delivery window, marked as delivered but not received, or arrives damaged, please contact us within 10 days of the expected delivery date at support@kathyhelps.com with your order number. We will work with the carrier to resolve the issue promptly.
7. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer. Additional shipping charges may apply for address corrections or reshipment.
8. Contact Us
Email: support@kathyhelps.com
We respond within 1–2 business days.